ITS TeamCare - Testimonials

Mike Cellini
Mike Cellini
Vice President
LDS Wealth Advisors
"The number one feature is the continuous system monitoring. We are now imaging all documents, and with our new client management software, uptime is even more critical. Without ITS TeamCare, if a workstation goes down it would be a minimum of 24 hours before it could get back up and running.

"The immediate attention to our problems has been great, particularly when one can right click on the desktop and submit a trouble ticket. Since ITS installs new software, it is better for everybody because they know what we are doing to our computers.

"I would recommend ITS TeamCare, even based on our limited experience [with this new service]. I have very high confidence this will be a good thing for us. We have been doing business with ITS for over 10 years so have a high confidence level in ITS and the service. ITS TeamCare has made my life easier."

Solution: ITS provides a full slate of remote and on-site services, including a loaner PC or server, for a fixed monthly fee.
   
Wendy Marchant
President
WLM World Travel
"Computers are the crux of my business: reservations, payroll, invoicing… everything. I chose ITS TeamCare because of my comfort level with ITS, and the monitoring of my system so that any issues that occur will be located before I really get into a problem situation.

"I’ve already discussed ITS TeamCare with my neighbor, a doctor. His office had some major issues recently, went with the Geek Squad and just wasn’t happy. He is interested in having someone monitor their system all the time.

"I've been very pleased with ITS TeamCare from the time I signed on."

Solution: ITS provides remote support and services for a fixed monthly fee.