TeleVantage Overview

The TeleVantage phone system by Vertical delivers a superior feature set at a lower cost of ownership than a comparable proprietary phone system. TeleVantage provides a robust, easy-to-manage PBX, comprehensive messaging, professional auto attendants, network integration, and much more in a turnkey system. You get all the features and flexibility you need to grow your business all the way up to 288 trunks by 720 extensions.

Robust Productivity Applications

VIP routing rules with "follow-me" call forwarding Unlimited Voice Mail Unified Messaging (phone, data, fax) Integrated conference bridge (for low-cost conferencing) Integration with CRM applications Individual GUI-based personalization for users

Industry-Leading Call Center Application Suite

Customizable automatic call distribution engine Real-time queue and agent statistics Centralized menu-based administration Queue and agent performance reports Supervisor monitor, coach, join, and record

Powerful Add-On Modules and Enhanced Features

Point-and-click GUI for do-it-yourself administration Comprehensive reporting Robust conferencing (scale up to hundreds of simultaneous conference participants) Multi-site management Smart dialer IVR (Interactive Voice Recognition)

Comprehensive Voice Mail System

Comprehensive and advanced visual voice mail is included at no extra charge.

Automated Attendant

Callers can dial an extension directly or use the dial-by-name directory with professional, efficient call answering that enhances your company's image.

Powerful Call Center

Maximize revenues and enhance customer service with the TeleVantage Call Center, a powerful, flexible solution at a fraction of the cost of comparable systems.

Comprehensive Call Management

Screen or route calls or use "follow-me" call forwarding to ensure important calls are never missed.

Intelligent Graphical User Interface

PC users see and hear voice messages, graphically manage their own calls and integrate phone and e-mail messaging.

Graphical System Administration

Easy-to-use, Windows-based system administrator interface makes managing the phone system as simple as administering your network.

Voice-over-IP Support

Route calls over the Internet or a corporate intranet, saving money by avoiding long distance tolls. Dialing branch offices is as easy as calling an extension down the hall.

Open API

The TeleVantage open API enables you to integrate your phone systems with any other software or hardware. Your information systems department will also be able to build custom applications that tightly integrate with your TeleVantage system.