3CX - A Modern, Advanced Phone System

Easy-to-Use, Advanced Technology

ITS is a 3CX Silver Partner ITS is 3CX Advanced CertifiedLooking to replace your outdated phone system? Tired of ever-increasing phone bills? There are so many positives to a software-based phone system like 3CX:

  • Low startup costs
  • Ongoing feature upgrades
  • A variety of best-fit license options scale from a few to thousands of phones
  • Trial available

Easy Management

  • View/monitor/manage active calls in software clients
  • CRM integration to look up caller name, make calls, document calls
  • Easy configuration via web management console
  • Export data to Grafana for even more reporting

Improved Communications

  • Inexpensive SIP (voice over IP) trunk service to save 30-80% per month
  • Free web/video conferencing and webinar capability to replace third-party services
  • SMS/text on business number/DIDs
  • Video calls on supported devices (webcam, mobile app, desk phone)
  • Web site chat direct to employees
  • Office hours, call routing, holidays, hold music by department
  • Manager call screening/handling

Hosting/Installation Options

  • Use a virtual server to avoid high hardware startup cost
  • High-availability of our "cloud" hosting
  • Host with 3CX
  • Run on-premises
  • Failover option if self-hosting
  • Can migrate between all options

Leverage AI

  • AI receptionist to screen and transfer calls, with a summary
  • AI voicemail/recording transcription with separated callers
  • AI personal assistant
  • AI receptionist
  • AI customer service/support agent
  • Multiple voicemail transcription options
  • Call recording transcription and call summary/sentiment
  • AI reporting for call centers (sentiment, call summaries)
  • Can run 3CX AI Server using your own hardware

Improved Security

  • Encrypted voice
  • Automatic global security IP blocklist
  • Single sign-on, and MFA

Go Phone-less

iOS and Android3CX provides multiple choices for easy/seamless work-from-home, and to minimize startup costs:

  • Desk phones
  • Web browser client
  • Windows software client
  • Mobile app for iOS and Android

This means any computer with a microphone and speakers can make and receive phone calls, and a desk phone is not actually needed. In fact here at ITS we prefer cordless headsets, and mobile clients on the go.

More Ways to Save Money

  • Lower your monthly phone bill 30-80% by using SIP trunks instead of a legacy phone company
  • Licensing based on simultaneous calls, not number of extensions (unlike most "hosted" phone systems)
  • Free inter-office and branch office calls

Connect with Customers & Co-Workers

Receptionist/Panel view
  • Advanced web client allows chat between co-workers
  • Chat with customers via web site and Facebook
  • View status of co-workers (away, at lunch, DND, in call) including custom statuses and notes
  • Advanced queue/call center features
  • Customers can call or video call via WordPress plugin

Expertise

ITS-hosted 3CX servers provide several extra benefits:

Fast Setup

ITS can host 3CX in the same data center as our web hosting services, to maximize uptime even if power or Internet is out in your office. We can have a working system in a very short amount of time to minimize startup costs. 3CX can also be deployed in 3CX's own hosting, or on premises via any computer or virtual machine. Trial licenses are available.

Free Trial

Contact us to discuss setting up a trial account. If you found this page but prefer to "roll your own" you can do so and link ITS as your partner. Our 3CX partner ID is 205226. You can unlink us at any time. Of course, external calls require a SIP service.

Other Options/Small Business

For clients with fewer than about three to four extensions, a hosted service or 3CX's Free service might be a better solution. ITS can help you determine the best solution for your company.