Computer Problem Report Form

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The ITS Connection Online Newsletter

Describe your problem: _________________________________________

Now please describe your problem accurately: ________________________________________________________

Speculate wildly about the cause of the problem: _____________________

Severity of problem: a) minor, b) minor, c) minor, d) trivial

Nature of the problem: a) locked up, b) frozen, c) hung

Is your PC plugged in (Y/N)?

Did you turn it on (Y/N)?

Did you try to fix it yourself (Y/N)?

Have you made it worse (Y/N)?

Have you read the manual (Y/N)?

Are you sure you have read the manual (Y/N)?

Are you absolutely certain you have read the manual (Y/N)?

Do you think you understood the manual (Y/N)?

If "Y" then why can't you fix the problem yourself? _________________

How tall are you? Are you above this line? ____________________________

What were you doing with your PC at the time the problem occurred?

If "nothing" explain why you were logged in: ________________________

Are you sure you are not imagining this problem (Y/N)?

How does this problem make you feel (Y/N)?

Tell me about your childhood: ____________________________________

Do you have any independent witnesses of the problem (Y/N)?

Can't you do something else, instead of bothering me (Y/N)?

July 2000

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