We have compiled information on how to configure many popular e-mail programs with our service:

For more information on which settings to use or how to configure e-mail accounts on our service, please see the POP Mail (incoming) and SMTP Mail (outgoing) topics.

** Important **
Your account name and password are case sensitive! If you have the wrong case in your login, you will appear to connect but your software will think your mailbox is empty.

Generic Configuration Instructions

Configuring e-mail settings may be different from program to program, but all e-mail programs require the same basic pieces of information. Here we list the different items required by most e-mail programs, and the proper way to configure them. If you have difficulty trying to figure out how to configure your particular piece of software, please consult the documentation that came with that program, or contact the software manufacturer.

POP mail
Some e-mail programs can check other types of e-mail boxes as well as POP. If your program asks you which type of e-mail box you are using, select the option for POP e-mail. POP e-mail is already the default for most programs.

Address, Return Address, Reply-To Address
This is just like the return address on a postal letter. Enter the e-mail address of your account here. Example: address@yourdomain.com

UserID, popID, Username
Enter the popID that you selected when you created your POP account. Some programs will ask for a POP Account instead. In this case, enter your_popID@yourdomain.com.

Enter the password associated with your POP e-mail box. Some programs do not ask for the password until you check your mail.

POP Server Name, Incoming Server Name
Enter yourdomain.com for the POP server name.

SMTP Server Name, Outgoing Server Name
Enter the SMTP server provided by your ISP, or smtp.yourdomain.com.

RapidMail Accounts

All RapidMail domains are hosted on the same server. To differentiate mail accounts, you need to append your account user ID to your POP account login. Configure your additional POP accounts as described above, then in your e-mail program use the following settings:

POP Server yourdomain.com, or your account's IP address
SMTP Server your ISP's SMTP server, or our SMTP server
(yourdomain.com or smtp.yourdomain.com)
Master POP Account userid.userid
Additional POP Accounts popaccountid.userid
From webmaster@yourdomain.com
Reply-To webmaster@yourdomain.com

This example assumes your POP account has the following settings as set up in your Control Panel:

@yourdomain User ID Password

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

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Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771