In addition to mail forwarding options, e-mail can be retrieved from POP mailboxes using any standard e-mail program, or with any browser using WebMail. Creating separate POP e-mail boxes for different e-mail accounts is a good way to keep e-mail separate between departments or personnel. You have access to one master POP account and multiple additional POPs that appear in your Control Panel within E-mail Settings.

Some type of internet access is required to read or send e-mail. You can use your local ISP's SMTP server address to send mail, or use RapidSite's (see the SMTP Mail topic for details).

** Important **
If your hard disk allocation is near or at capacity, you will not be able to receive POP e-mail. We highly recommend that you do not let your disk space get close to the maximum limit. You can easily monitor your disk space usage within your Control Panel and may add additional space if needed.

** Important **
Your account name and password are case sensitive! If you have the wrong case in your login, you may appear to connect but your software will think your mailbox is empty.

The Master POP Account

By default, all e-mail addressed to your domain is forwarded to the default mail forwarding address listed within E-mail Settings under your Control Panel. As such, e-mail addressed to will be forwarded to your "real" e-mail address. An alternative to having mail forwarded is to retrieve mail from POP mailboxes.

To recap, the master POP account is merely an alternative to the default mail forwarding address. If you remove the default mail forwarding address, leaving this setting blank, all e-mail that was normally forwarded to that address will be held in the master POP account. The five additional POP accounts within E-mail Settings allow for more privacy in retrieving e-mail to specific addresses.

To retrieve e-mail from the master POP account, you must first remove the default mail forwarding address in E-mail Settings under your Control Panel. By removing the default mail forwarding address, all mail addressed to your domain can be retrieved from the master POP account rather than being forwarded. The additional POP accounts are for specific aliases which require their own private mail box. Use the following settings to configure your mail program to access the master POP account:

POP Account:
SMTP Server: (use the SMTP server provided by your ISP, or our SMTP server)

Substitute your account userid above. Your master POP account password will be the same as your web account password. Note you can set the From or Reply-To addresses in your e-mail program to be, and the mail will go to your Master POP account. 

Please be advised that the master pop account will reside under your /u/web/userid/stats/mail/ directory as a text file just like the other additional POP accounts that come with your website. Please do not name one of the additional pop accounts same as your userid name. Please keep in mind that all POP boxes do count against your disk space.

Configurable POP Accounts

See How to Configure your E-mail Program for specific information on how to set up popular e-mail client software packages to retrieve mail from our servers. This document also contains special information for using POP accounts with RapidMail accounts.

You can also choose to set up POP Accounts only for specific e-mail addresses. For example, e-mail addressed to could be held in a private POP mailbox and be accessed with a unique id and password.

Locate the "POP Accounts" section in E-mail Settings. To create a new POP account, enter the username of the new POP account. For example, if you want e-mail addressed to to be held in a POP account, enter the username "webmaster" in the column titled, "@yourdomain". Be sure to enter a unique id and password for each new POP account as illustrated below.

@yourdomain User ID Password

For this example, the following settings would be used to access this "webmaster" POP account:

POP Account:
SMTP Server: (use the SMTP server provided by your ISP, or our SMTP server)

*** Important ***
The User ID for the additional POP accounts must NOT be the same as your account userid. You need to assign unique IDs and passwords for access to the additional POPs for privacy.

Do not remove the default mail forwarding address in E-mail Settings unless you will be retrieving e-mail from the master POP account.

If more POP accounts are needed than come free with your hosting plan, contact our sales department about upgrading to a higher level plan.

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

1555 N Naperville/Wheaton Road, Suite 107
Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771