In addition to mail forwarding options, e-mail can be retrieved from POP mailboxes using any standard e-mail program, or with any browser using WebMail. Creating separate POP e-mail boxes for different e-mail accounts is a good way to keep e-mail separate between departments or personnel. You have access to one master POP account and multiple additional POPs that can be configured by contacting Technical Support.

Some type of internet access is required to read or send e-mail. You can use your local ISP's SMTP server address to send mail, or use the one on your new web server (see the SMTP Mail topic for details).

** Important **
If your hard disk allocation is near or at capacity, you will not be able to receive POP e-mail. We highly recommend that you check your e-mail regularly, and delete any old mail (including your trash) stored in WebMail.

** Important **
Your account name and password are case sensitive! If you have the wrong case in your login, you may appear to connect but your software will think your mailbox is empty.

The Master POP Account

By default, all e-mail addressed to your domain is forwarded to the e-mail address provided when you placed the order for your account. As such, e-mail addressed to will be forwarded to your "real" e-mail address. An alternative to having mail forwarded is to retrieve mail from POP mailboxes.

To recap, the master POP account is merely an alternative to the default mail forwarding address. If you remove the default mail forwarding address, leaving this setting blank, all e-mail that was normally forwarded to that address will be held in the master POP account. The additional POP accounts that come with your account allow for more privacy in receiving e-mail for specific addresses.

To retrieve e-mail from the master POP account, you must first ask Technical Support to remove the default mail forwarding address. By removing the default mail forwarding address, all mail addressed to your domain can be retrieved from the master POP account rather than being forwarded. The additional POP accounts are for specific aliases which require their own private mailbox. Use the following settings to configure your mail program to access the master POP account:

POP Account:
SMTP Server: (use the SMTP server provided by your ISP, or our SMTP server)

Substitute your account userid above. Your master POP account password will be the same as your web account password. Note you can set the From or Reply-To addresses in your e-mail program to be, and all replies will go to your Master POP account.

Please keep in mind that all POP boxes do count against your disk space.

Configurable POP Accounts

You can also choose to set up POP Accounts only for specific e-mail addresses. For example, e-mail addressed to or could be held in a private POP mailbox and be accessed with a unique ID and password.

To create a new POP account, contact Technical Support and provide the username(s) of the new POP account(s) requested (if a password is not specified a random one will be generated).


Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

1555 N Naperville/Wheaton Road, Suite 107
Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771