This page provides instructions for configuring Microsoft Outlook 2000 and later, and Outlook Express, to retrieve your account e-mail.

Microsoft Outlook 2000

  1. From the Tools pull-down menu select the Accounts option.

  2. Select the Mail tab.

  3. Select Add and then Mail from the list provided.

  4. Follow the instructions provided by the wizard. Some tips are provided below:

    • Outlook mail account settings dialog

    • Incoming mail (POP3 or IMAP) server
      This is typically your domain name, for example

    • Select either POP3 or IMAP
      If you are unsure which to select, we recommend you select POP.

    • Outgoing mail (SMTP) server
      This is typically your domain name, for example

    • Account Name
      This should be your e-mail user name, for example bob for an e-mail address of

    • Password
      This is the password you associated with the Account Name above.

  5. Check the Log on using Secure Password Authentication (SPA) Box

  6. Click More Settings.

  7. Check the My outgoing server (SMTP) requires authentication box. Use the same settings as your incoming mail server for SMTP-Auth.

    Outlook advanced settings dialog to enable SMTP authentication

Microsoft Outlook Express

The following instructions will guide you through the process of configuring Microsoft Outlook Express to check your e-mail.

  1. Start Outlook Express and select Accounts from the Tools menu.

  2. You will see a listing of all the different accounts that you have Outlook Express configured to use. Click on Add and select Mail... to add a new e-mail account.

  3. The Account Wizard will start up and guide you through the configuration process. Use the following information from your Virtual Server when prompted by the wizard.

    • When prompted for your E-mail address, enter your username at your Host domain name (for example, username@MY-DOMAIN.NAME.
    • When asked for your Type of mail server, select either POP3 or IMAP.
    • Use your Host domain name for the Incoming Mail and Outgoing Mail servers.
    • Use your username as the POP account name.
    • Use the password associated with your account username as the Password.

  4. When you finish with the wizard, it will return you to the Internet Accounts window. Your e-mail account will be displayed. It is now ready to receive e-mail via POP or IMAP (depending on which configuration you selected).
  5. Highlight the account and click the Properties button. The Properties Window displays.
  6. Click the Servers tab and select the My server requires Authentication box at the bottom of the window. Click the Settings button, the Outgoing Mailserver window displays.
    Outlook Express mail account settings, Servers tab
  7. Select Use same settings as my incoming mail server and Click OK. Outlook Express is now configured to send e-mail via SMTP.

    Outlook Express settings dialog to enable SMTP authentication

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

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