Note: this page applies to old account types we no longer offer. We have left it up since it may be helpful for someone, since they get a decent amount of search traffic. All current hosting plans with a control panel use Plesk.

If you are an ITS client please contact us for assistance for your account.

When connecting to your VPS server to perform administrative tasks you should always connect using a secure protocol (such as SSH, SFTP, or SCP). Direct connections using the root user are not allowed. A guide listing below is provided with the most common protocols and which users to use for that service.

VPS Service Users (What users can log into this service)
SSH
  • Administrative User
  • Any user with shell privileges
  • Root User, if using SSH keys (disallowed if using passwords)
Telnet

We strongly discourage the use of Telnet service since passwords and all other information is transmitted insecurely. SSH is a secure alternative.

  • Administrative User
  • Any user with shell privileges
SFTP, SCP
  • Administrative User
  • Any user with shell privileges
  • Root User, if using SSH keys (disallowed if using passwords)
FTP

We strongly discourage the use of FTP service since passwords and all other information is transmitted insecurely. SFTP, SCP, and SSH tunneled FTP are secure alternatives.

  • Administrative User
  • Any user with FTP privileges
Email (POP, IMAP, SMTP)
  • Administrative User
  • Any user with POP, IMAP, and/or SMTP privileges
CPX
  • Administrative User
  • Any user with shell, ftp, or email privileges

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

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Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771