This page provides instructions for configuring Microsoft Outlook 2000 and 2003 to retrieve your account e-mail.

  1. From the Tools pull-down menu select the Accounts option.
  2. Select the Mail tab.
  3. Select Add and then Mail from the list provided.
  4. Follow the instructions provided by the wizard. Some tips are provided below:

  5. Outlook e-mail account setup dialog
    • Incoming mail (POP3 or IMAP) server
      This is typically your domain name, for example
    • Select either POP3 or IMAP
      If you are unsure which to select, we recommend you select POP.
    • Outgoing mail (SMTP) server
      This is typically your domain name, for example
    • Account Name
      This should be your e-mail user name, for example bob for an e-mail address of
    • Password
      This is the password you associated with the Account Name above.
  6. Check the Log on using Secure Password Authentication (SPA) Box
  7. Click More Settings.
  8. Check the My outgoing server (SMTP) requires authentication box. Use the same settings as your incoming mail server for SMTP-Auth.

    Outlook advanced settings to enable SMTP Authentication
  9. On the Advanced tab, if you are unable to send mail you may need to change the Outgoing server (SMTP) port number from the default of 25 to 587. Many Internet providers block port 25 in an attempt to prevent infected PCs from sending virus e-mails. It will not hurt to always set this port to port 587.

    Outlook Advanced smtp port number


Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

1555 N Naperville/Wheaton Road, Suite 107
Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771