This page provides instructions for configuring Microsoft Outlook 2007 and later to retrieve your account e-mail.

  1. From the Tools pull-down menu select the Account Settings... option.
  2. Select New or select an existing account and click Change.
  3. Follow the instructions provided by the wizard. Some tips are provided below:

  4. Outlook e-mail account setup dialog
    • Incoming mail server
      This is typically the same as your domain name, for example
    • Select either POP3 or IMAP
      If you are unsure which to select, we highly recommend you select POP3.
    • Outgoing mail server (SMTP)
      This is typically your domain name, for example
    • User Name
      This should be your e-mail login, with provided prefix, for example prefix.bob for an e-mail address of
    • Password
      This is the password associated with the User Name above.
  5. You may try checking the Log on using Secure Password Authentication (SPA) box. If you are unable to log in, uncheck this box.
  6. Click More Settings.
  7. On the Outgoing Server tab, check the My outgoing server (SMTP) requires authentication box. Use the same settings as your incoming mail server, which will use the login/password you set above.

    Outlook advanced settings to enable SMTP Authentication
  8. On the Advanced tab, if you are unable to send mail you may need to change the Outgoing server (SMTP) port number from the default of 25 to 587. Many Internet providers block port 25 in an attempt to prevent infected PCs from sending virus e-mails. It will not hurt to always set this port to port 587.

    Outlook Advanced smtp port number


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