The questions, answers, and troubleshooting information found on this page refer primarily to client-side issues in FrontPage.

  • What is the recommended amount of free disk space to ensure successful publishing?

    There should be at least 5MB more than the space that will be used by the web site during publishing so that FrontPage will have room to work with the temporary files. For larger web sites, the required disk space may be as high as 20MB of extra space.
  • How many files can a folder have before problems occur with FrontPage?

There does not appear to be a file limit with FrontPage. However, processor load and memory usage increase with the number of files. It is recommended that you not have over 1000 files in a directory. More than 1000 files may cause serious delays or problems with publishing.

  • How do I create a new web on a local machine so that files are organized before publishing?
  1. Ensure that all files that are associated with the web (images, HTML pages, multimedia files, etc.) are all located in the same folder.
  2. Next, open FrontPage 2000.
  3. Go to File and then click Open Web. A dialog box will open up.
  4. Click on the Personal view and navigate to the folder in which you have all of your web files. The name of this folder will appear in the Folder Name entry at the bottom of the dialog box.
  5. Click Open. Another dialog box will open that will ask if you want to add FrontPage information to the folder you selected.
  6. Click Yes.

Your files are now organized with FrontPage 2000 and you can now publish the web.

  • How do I import files into a FrontPage web?

    There are two ways to import files with a FrontPage web. The first way is to go to File -> Import. Then, select the files you want imported and click OK. The second way is to drag and drop the files from Windows Explorer directly on to the directory name FrontPage into which you want the file placed.
  • How do I open my web site " live" in FrontPage?

To access your site live with FrontPage, follow these steps:

  1. Connect to the Internet

  2. Start FrontPage

  3. Select File | Open

  4. For File Name, type "http://<your_domain>/"  
    Note: Be sure to substitute your actual domain for "<your_domain>". 

  5. Select Open

  6. Enter your user ID and Password when prompted

  7. Select OK

  8. Select the file Index and click Open

This will show you a directory listing of your web site and allows you to make live edits to your site.

  • How do I reverse-publish a web site with FrontPage?

    "Remote publishing" is the process of publishing a web site from a remote server to your local computer. The following steps show you how to use FrontPage 2000 to reverse publish your web site:

  1. Connect to the Internet

  2. Start FrontPage 2000.

  3. In FrontPage, click File then click Open Web.

  4. Click Web Folders.

  5. In the Folder Name text box, type: http:/<your_domain> . For example, if your domain were "", you would type "". Note that, as an alternative to your domain, you can use your IP address.

  6. Click Open.

  7. When prompted, enter your User ID and Password.

  8. Click File and then click Publish Web.

  9. Click Browse.

  10. To select a folder to save to your location, click a folder name.

  11. Click the Publish button.

    Note: Choose Yes if you receive the following message: 

FrontPage needs to convert this folder into a new Web by adding the files and folders necessary to support FrontPage features. Do you want to convert this folder to a Web?

Note: Choose Yes if you get the following message:

The Following pages contain Dynamic Components that will only work if you publish to a web server running the FrontPage Extensions. 

If you do not already have an existing folder that you would like to save your web site into (in step 10 above) click the button that looks like a folder with a star on it (New Folder). Type the name, and then press enter twice to enter the folder click open. Now, continue on with step 11 above.

  • Can I use Control Panel's Web Passwords feature to password protect a web directory?

    We do NOT recommend using the Web Passwords feature as doing so could cause conflicts with FrontPage.

  • How do I password-protect a folder in FrontPage?
  1. Open your site live with FrontPage. For instructions on how to open your web site live, read "How do I open my web site 'live' in FrontPage?".

  2. In the Folder List, right-click the directory you want to password protect. If you do not see the Folder List, select View | Folder List.

  3. On the pop-up menu, select Convert To Web. Note that the folder will reappear with a blue circle in the center.

  4. Right-click the folder and then click Open. This opens the folder in a new session of FrontPage.

  5. In the new FrontPage session, select Tools | Security | Permissions. A Permissions window will appear.

    Note: When setting up permissions for the new subweb for the first time only, Front Page will first prompt for an initial Permissions settings, so that it knows whether or not the subweb should inherit the permissions of the parent web.

    Select the Use unique permissions for this web radio button. Then, click Apply. Next, click the Users tab in the currently opened permissions window to proceed to the next steps. Then, proceed to Step 6 below.

  6. Select Add. Then, enter a new ID and Password.

  7. Select Allow users to: Browse this web. Then, click OK

  8. Select Only Registered Users have browse access. Then, click Apply.

Repeat Steps 6 through 8 to include additional IDs and Passwords.

  • How do I change the FrontPage password?

    1. Connect your computer to the Internet.

    2. Start FrontPage 2000.

    3. Click File.

    4. Click Open Web.

    5. In the Folder Name box, type http://<your_domain>.com. For example, if your domain was, you would type Note that, alternately, you may be able to use your account's IP address. For example, if your IP address was, you would type

    6. Click Open.

    7. When prompted, enter your User ID and Password and click OK.

    8. When the site has completely loaded, click Tools | Security | Change Password.

    9. In the appropriate text box, type the old password once. Then, in the New Password and Confirm New Password text boxes, type your new password.

    10. Click OK. Your password is now changed.

If you have lost or forgotten your FrontPage password, contact our Technical Support department to reset your password. To change your FrontPage password, from your contact e-mail address, send an e-mail message requesting the change to ITS Technical Support. In the body of that e-mail message, include the new password that you would like to use. If you do not provide a new password, your password will be changed automatically to match your Control Panel password.

  • How do I change file permissions or directory permissions? (Windows NT and Windows 2000 only)
    Windows NT and Windows 2000  accounts allow only limited changes to file permissions or folder permissions. Server configurations in shared web hosting environments require these limitations. However, the following three items can be set by the user:

              - Allow programs to be run
              - Allow scripts to be run
              - Allow files to be browsed
  • How do I restrict the level of access that is available to a specific IP address?

To restrict access for an IP address, follow these steps:

  1. Open the web site "live" in FrontPage. That is, you must be logged in to the server through FrontPage. For instructions on how to open your web site live, read "How do I open my web site 'live' in FrontPage?".

  2. On the FrontPage menu, click Tools.

  3. Click Security.

  4. Click Permissions.

  5. Under Computers, add the IP Address that you want to restrict.

  6. Select whether you want to restrict the IP Address to Browsing, Authoring or Administering the FrontPage web.

  7. Click OK to save your changes.

  • How do I implement a database on Windows NT accounts using the "fpdb" folder?  (** Windows 2000 accounts only **)

    By default, if you are implementing an Microsoft Access database with FrontPage, it will create that database in a folder named /fpdb. Unfortunately, due to the permissions set on our Windows 2000 servers, there are limitations to databases implemented in the /fpdb folder. Here is how the permissions on our Windows 2000 folders are configured:

    This folder is the only one in the account that has the read/write permissions set. Use only this folder if you would like to be able to write to a Microsoft Access database.

    Please be aware that this folder only has read permissions.

    Note that some other folders, such as /fpdb, have only read permissions available. Therefore, if you were to put an Access database in such a folder, the database could be read; however, data could not be written to it.
  • Is FrontPage compatible with your shared Secure Socket Layer (SSL) certificate?

    Because of conflicts with SSL technology, RapidSite's shared SSL certificates are incompatible with FrontPage server extensions. This is evident when customers try to use the FrontPage form handler and then try to execute the form submission using our shared SSL certificate. However, customers who have their own private SSL certificates will not run into this conflict.
  • In general, can I make .htaccess file modifications when using FrontPage?

    Other than Web Passwords, most .htaccess file modifications should work correctly. However, we do not recommend making such modifications as, if done incorrectly, your FrontPage extensions could become corrupted.
  • Can I use anonymous FTP with FrontPage?

    We do not recommend using anonymous FTP with FrontPage on the UNIX platform. When adding or removing files from your site with any program other than FrontPage, your FrontPage extensions may become corrupted.
  • How do I set a theme?

    In FrontPage, select the Format menu. Then, click Theme. You can now select and/or modify a theme for your web site.
  • How do I use FrontPage to create an e-mail autoresponder message or CGIemail text files?
  1. Go to File -> New -> Page.
  2. Go to File -> Save As, and name the file filename.txt. Note that you can replace "filename" with whatever name you would like the file called.
  3. Save the file. FrontPage will automaticallly save the file with a .htm extension. 
  4. Change the file's extension by right-clicking on the new file. Then, go to Rename and remove the ".htm" from the end of the file. 
  5. Save the file. The file will now be a regular text format file with HTML tags in it. 
  6. Open the saved file by double-clicking on its filename. It should open in your text editor (usually Notepad). 
  7. In the opened file, remove everything that was put into the file by FrontPage. 
  8. Add your CGIEmail or Auto Responder information to the file. 
  9. Save the file and close your text editor. FrontPage will then automatically update the text file on the server.
  • How do I recalculate hyperlinks?
  1. Follow the instructions provided in this documentation regarding how to connect to your web remotely on the server.
  2. Next, go to Tools --> Recalculate hyperlinks (it may not be visible at first and you may need to click on the two down-arrows. A dialog box will be displayed.
  3. In the dialog box, answer Do you wish to continue? by clicking Yes. FrontPage then updates all hyperlink information.
  • How do I create a discussion web?

  1. Start FrontPage.

  2. Select File | New | Web.

  3. Select Discussion Web Wizard from the Web Sites tab.

  4. Under Specify the location of the new web, type "http://<your_domain name>/<folder_name> . Be sure to substitute <your_domain> with your actual domain. Likewise, substitute <folder_name> with the name of the actual folder in which the discussion web files are to be stored. You must specify a folder because this is a completely new web.

Tip: An alternative to specifying the domain and folder consists of specifying a folder name on your local computer. If the folder specified has not been created, FrontPage will create it automatically. The new discussion web can then be published to a directory on the server.

  1. Click OK and FrontPage will create the discussion web.

  2. To complete the process, follow the instructions provided by the Discussion Web Wizard.

  • How do I create a FrontPage counter?
  1. Start FrontPage.

  2. Open the web page into which you want to add the counter.

  3. Select Insert | Component | Hit Counter.

  4. Select the counter's font style.

  5. Click OK.

  6. Save your web page and then publish it to your web site.

  • How do I replace RapidSite's default homepage in Microsoft FrontPage?

    For UNIX plans:

    • If publishing from a local computer, it's best to name the homepage index.html. When the site is published to the server, it will overwrite our default index.html page.

    • If editing the site "live" from the server, locate our default index.html file and simply remove it. The default.htm file created by FrontPage will then be the default homepage.

For Windows-based plans:

  • If publishing from a local computer, it's best to name the homepage default.asp. When the site is published to the server, it will overwrite our default default.asp page.

  • If editing the site "live" from the server, locate our default default.asp file and simply remove it. The default.htm file created by FrontPage will then be the default homepage.

  • Which features are not supported in FrontPage 2002?
  • SharePoint Technology
    Automatic Web Content - The FrontPage extensions receive information from other web sites and automatically update your site with the new content. For example, you can insert MSNBC headlines and weather reports.
  • Insert Browser Editable Lists - Requires SharePoint
    These lists require SharePoint team services. You can create list templates like Announcements, Events, Tasks, and Contacts that you or authorized users can edit from a web browser.
  • Insert Discussion Board - Requires SharePoint
    The discussion board is a newsgroup style threaded discussion.
  • Insert Dynamic Online Surveys - Requires SharePoint
    Visitors can respond to the survey from their browsers and review the results.

Types of Results

Photo Gallery
Link Bars
Top 10 Lists
List Views
Save to Database

  • Finer-Grained Permissions
    Allow the operator of the web site to create users and groups through a "role-based" security model.
  • Document Library - Requires SharePoint
    This is a repository for user created documents. These documents are stored in one location and can be sorted by the web site.
  • bCentral Commerce Manager Add-In - Requires SharePoint
    This feature is a third party e-commerce program.
  • Auctions via bCentral - Requires SharePoint
    This feature is a third party auction program.
  • Where can I get information about some of the error messages that I may encounter in FrontPage?

The FP2000: FrontPage 2000 Publishing Resource Center contains good information on error messages as well as solid basic information on publishing a web site through FrontPage.

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

1555 N Naperville/Wheaton Road, Suite 107
Naperville, IL 60563
phone 630.420.2550
fax 630.420.2771