3CX - Modern, Advanced Phone System

Easy-to-Use, Advanced Technology

Looking to replace your outdated phone system? Tired of ever-increasing phone bills? There are so many positives to a software-based phone system like 3CX:

• Can be hosted as a virtual server to avoid high hardware costs
• Ongoing feature upgrades
• Inexpensive SIP (voice over IP) trunk service to save 30-80%
• Free integrated web/video conferencing and webinar capability
• SMS/text on business number
• Receptionist view to monitor active calls
• CRM integration to look up caller name, make calls, document calls
• Encrypted voice
• Redundancy of "cloud" hosting
• Failover option
• Automatic security IP blocklist leveraging all global installations
• Easy configuration via web management console
• Video calls on supported devices (webcam, mobile app, desk phone)
• Web site chat integration

Go Phone-less

3CX provides multiple choices of phones for connectivity at home or on the go, and to minimize startup costs:

• Desk phones
• Web browser client
• Windows software client
• Mobile app for iOS and Android

This means any computer with a microphone and speakers can make and receive phone calls, and a desk phone is not actually needed. In fact here at ITS we use cordless headsets, aside from our lab phone, and mobile clients on the go.

More Ways to Save Money

• Lower monthly phone bill 30-80% by using SIP trunks
• Licensing based on simultaneous calls, not number of extensions (unlike most "hosted" phone systems)
• Free inter-office and branch office calls

Connect with Customers & Co-Workers

• Advanced web client allows chat between co-workers
• Chat with customers via web site and Facebook
• View status of co-workers (away, at lunch, DND, in call) including custom statuses and notes
• Advanced queue/call center features
• Customers can call or video call via WordPress plugin

Expertise

ITS-hosted 3CX servers provide several extra benefits:

• ITS is 3CX Advanced Certified
• Improved security
• Tightened down firewall retrictions
• Intrusion detection
• This is where we host our phone system!

Fast Setup

ITS can host 3CX in the same data center as our web hosting services, to maximize uptime even if power or Internet is out in your office. We can have a working system in a very short amount of time to minimize startup costs. 3CX can also be deployed in 3CX's own hosting, or on premises via any computer or virtual machine. Trial licenses are available.

Other Options

For clients with less than about three to four phones a hosted service or 3CX's StartUP service might be a better solution, but we can help determine that.