Restoration Policy

The tape back-up system is in place primarily as a disaster recover system. As an added service, we do provide restoration of customer files when requested -- however, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers. There is a limited number of hours per day when restorations requests can be completed because the back-up process runs for much of the day. Also, we can only restore files from 1 to 14 days before the current date (the date the restoration is performed).

Cost to restore a site: $60 per hour, minimum one hour.

To request file restoration for an active account, please send the following information to Technical Support :

1. Domain name of account in question.  (Include in subject line and body of your message)
2. The date from which the restore should be performed.
3. The files to be restored.
4. If we need to restore the whole site, please indicate accordingly.

Please allow 24-48 hours for restoration. Typically, restores cannot be performed over the weekend, only on weekdays.

How to Re-Activate an Account After It Has Been Deleted

Once an account is queued for deletion, there is a five to seven day window in which we can re-activate the account without losing any files. A reactivation fee of $60 is charged. After the seventh day, all files will be removed from the server and CANNOT be retrieved.

Please note: the information on this page applies to ITS web hosting plans. It may or may not apply to other environments. If you are looking for a feature described here, or better support from your hosting provider, please consider hosting your site with ITS!

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