DSL Installation Process
The installation process for DSL is somewhat more complicated than many people realize. Here is a short list of what happens once the ISP (e.g., Speakeasy or MegaPath) receives your order:
ADSL
- ISP schedules installation with the local carrier (typically Covad, SBC, New Edge, Verizon, etc.)
- ISP ships self-install kit to customer
- Local carrier verifies service is available at the installation phone number
- Local carrier schedules service installation
- If required ITS can assist with configuring computers, routers, and other devices to use the new DSL line
SDSL
- ISP schedules installation with the local carrier (typically Covad, SBC, New Edge, Verizon, etc.)
- Local carrier schedules appointment for the local phone company (e.g., SBC) to verify a free pair of wires is available at the customer's location
- Local carrier schedules appointment with customer for service installation
- If required ITS can assist with configuring computers, routers, and other devices to use the new DSL line
So you can see there are a few levels involved. Occasionally, you may find that even though service was initially thought to be available once Ameritech arrives to check for a free pair of wires there are none. Then the local phone company must install new wires to the building, causing a delay. Rarely, the carrier may find that by the time your order is processed the local central office has reached its capacity, which will also cause a delay in service (or in some cases cancellation of the order). If either occurs the ISP will try to contact you ASAP.
