DSL Installation Process

The installation process for DSL is somewhat more complicated than many people realize. Here is a short list of what happens once the ISP (e.g., Speakeasy or MegaPath) receives your order:

ADSL

  1. ISP schedules installation with the local carrier (typically Covad, SBC, New Edge, Verizon, etc.)
  2. ISP ships self-install kit to customer
  3. Local carrier verifies service is available at the installation phone number
  4. Local carrier schedules service installation
  5. If required ITS can assist with configuring computers, routers, and other devices to use the new DSL line

SDSL

  1. ISP schedules installation with the local carrier (typically Covad, SBC, New Edge, Verizon, etc.)
  2. Local carrier schedules appointment for the local phone company (e.g., SBC) to verify a free pair of wires is available at the customer's location
  3. Local carrier schedules appointment with customer for service installation
  4. If required ITS can assist with configuring computers, routers, and other devices to use the new DSL line

So you can see there are a few levels involved. Occasionally, you may find that even though service was initially thought to be available once Ameritech arrives to check for a free pair of wires there are none. Then the local phone company must install new wires to the building, causing a delay. Rarely, the carrier may find that by the time your order is processed the local central office has reached its capacity, which will also cause a delay in service (or in some cases cancellation of the order). If either occurs the ISP will try to contact you ASAP.