The ITS Connection Online: Q&A

The ITS Connection

Do you have a question you've always wanted to ask about computers? Now you can with our free Have a Question? Get an Answer! service! We have sorted previously published answers by category for your convenience.

Click a column heading to re-sort the list.

Published Article
 Backup
Q4 1999Does it matter where I store my backup tapes?
Q1 2001Should I archive my files on floppy disk?
May 2007How can I back up my Outlook Express or Outlook e-mail?
 Hardware
Q1 1998Why does my PC make a buzzing noise?
Q2 1999How much RAM do I need for Windows 98?
Q3 1999Can I add a bigger hard drive to my computer?
Q2 2001My CD-RW is marked "12x10x32x." what does that mean?
Q2 2001My CD-ROM is marked "52x." What does that mean?
Q2 2001Why does my PC lose time?
Q2 2003Are USB and FireWire the same?
January 2007Is integrated video compatible with Windows Vista?
April 2008Where can I recycle old PCs and monitors?
 Internet/E-mail/Modems
Q4 1998Can I share one phone line with two modems in two PCs?
Q2 1999Will a hotel phone line damage my laptop?
Q2 2000How fast does e-mail arrive?
Q3 2000Can I protect myself against e-mail viruses?
Q3 2000Why doesn't Outlook Express notify me when I receive new e-mail?
Q1 2001Why are phone and network jacks typically installed upside down?
Q1 2001Why do some web sites start with something besides "www"?
Q1 2001What is spam?
Q1 2001How can I check my e-mail when I'm on the road?
Q1 2002What does broadband mean?
Q1 2002Which is better, a cable modem or DSL?
Q2 2002I use AOL; why do images on web pages sometimes look funny?
Q4 2002How can I avoid the hassle every time I change my e-mail address?
Q4 2002Does it matter which ISP I use?
Q3 2003Can I connect non-PC devices such as my iMac or game console to a DSL or cable modem?
Q2 2004What is "phishing?"
October 2004Why is my wireless connection so slow and intermittent?
October 2004Why does my computer suddenly seem very slow, especially on the Internet, and occasionally lose time?
January 2005What is a name server?
January 2005Why are name servers important to my domain name and e-mail?
May 2005Why can't I send e-mail using Outlook Express? Why do messages get stuck in my Outbox?
September 2005When I retrieve new e-mail where is it stored?
August 2007When I try to e-mail a file by right-clicking it or using the menu option within Word, I am prompted to create a "profile," or the wrong e-mail program appears. Why?
February 2008Why did Microsoft remove the menus from Internet Explorer 7?
 Miscellaneous/Other
Q2 1998What do I need to do when my company moves to a new office?
Q3 1998What is ITS' normal response time?
Q3 1999Can I obtain back issues of The ITS Connection?
Q1 2000Can I write off the cost of my home computer for tax purposes?
Q2 2000What should I do if an application I am using locks up?
Q4 2001What is the difference between the two slashes (/, \) computers use?
Q1 2002Is WinZip free?
Q2 2002ScanDisk reported a lost cluster on my hard drive, is that bad?
Q3 2002Why does my new USB device not work?
Q3 2002Are there any more problems like "Y2K" coming up?
Q2 2003Can I connect Macintosh computers to my Windows network?
Q1 2004When I run ScanDisk and Defrag on my computer,why do they keep restarting and never finish?
Q1 2004Is there a quicker way to copy and paste text instead of using the Edit menu?
Q3 2004What is "open source" software?
October 2004When geeks talk about a program or dialog box "having focus" what do they mean?
September 2005Should I install the updates Microsoft keeps telling me are ready to download?
September 2005Can I turn off the balloon popups telling me new updates are ready?
May 2006In Windows Update, what is the difference between Express and Custom mode?
May 2006What is the difference between Windows Update and Microsoft Update?
May 2006Why should I run LiveUpdate myself if it checks automatically?
August 2006
January 2007Now that daylight savings time will start three weeks earlier in 2007, will my computer's clock adjust?
May 2007Are there any pitfalls to renewing Norton AntiVirus?
August 2007I bought a PC with Windows Vista Home Premium; can I upgrade to Vista Business?
April 2008How can I access the File menu in Vista and Office 2007?
January 2008How long will Microsoft support Windows XP?
January 2008Do I need special insurance for my home computers?
 Power
Q4 1998Can I use an extension cord for my surge protector?
Q4 1999What should I do when the power goes out?
Q1 2000Should I turn my PC off every night?
Q4 2000How can I tell if my UPS still works?
Q4 2000Why do you not recommend cheap surge protectors?
Q3 2002Should I plug other electrical items into my surge protector/noise filter?
Q3 2003After the recent severe storms we had to power off some equipment to reset it. Can we avoid this?
Q2 2004Why does my UPS beep sometimes?
February 2008How should I charge my new UPS?
 Video/Monitors
Q1 1998What is the proper way to adjust my monitor?
Q1 2003What is monitor "resolution?"
October 2006Are screen savers necessary?
October 2006What is the best way to clean my dusty monitor screen?